Staff management


#1

Am I the only one who has noticed how awful the staff management is this season? Everything seems to have gone to pot. The kiosk staff all look lost and there is never any stock. The management in the restaurant just stand around while staff stand there talking and I over heard the management and staff in red shirts insulting customers. This is not ok and disgusting behaviour to insult customers who should be valued. Something needs to be done because the staff cannot be expected to behave when management act like this


#2

I’ve not bothered using the kiosks or spending any of my money once in the ground because I know the service is so substandard it makes McDonalds look like the Ivy


#3

Agreed has gone down hill this season, slow disinterested service. Tried to charge me £8.80 last week for a pie and coffee, easy to make a mistake but that’s blindingly obvious but not a flicker from them, they pay no attention to what they are doing and are oblivious to what’s around them.


#4

Its been an issue for a while, lost count of the amount of times they have run out of Balti pies ! Plus they always seem to be over staffed in the upper tier kiosks, its seems some of them are just there to hand the drink over to a person standing 3 foot away ? And yes none of them look happy to be there !


#5

Agreed. Its a bit rag tag. The ticket women are good, but most others look lost. What do they say leadership comes from the top down? Bonser aint much of a leader.


#6

and probably can’t even add up how much it should cost … just have a guess mate


#7

A couple of weeks ago I had to explain to a member of the bar staff what the ingredients of a shandy are!


#8

…well that’s pretty obvious if you ask me … that would be two pint’s of strongbow , cheers :beer:


#9

I won’t be asking them to mix me a dry martini shaken not stirred anytime soon then


#10

The attitude of the owner of a business is always reflected in its staff. Did someone say ‘slow and disinterested’?


#11

Yes and ripping someone off by trying to overcharge, then slinking back without an apology ready to try it on with the next unsuspecting fan :face_with_raised_eyebrow:


#12

The staff in the Homeserve make me feel like I’m in the walking dead half the time. Not a brain cell between them. I tend to eat before.


#13

I don’t tend to use them unless desperate, last time i went to get served it was like watching the chuckle brothers from me to you sketch :rofl:


#14

The other week I broke my own rule and spent the pre-match in the Stadium Suite (I hope you understand the sacrifices I make to see a Saddlers legend Jorge Leitao :grin:).

The bars are an improvement on past seasons (not exactly a high bar to beat, mind). A nice pint of Hobgoblin, competitively priced and for once not served at the temperature of an iceberg.

Needing something to soak up aforementioned Hobgoblin I ventured to one of the kiosks for some grub. Wincing slightly at the prices I opted for a cheeseburger. My order took the involvement of at least 3 members of staff. I can’t remember what the person at the till tried to charge me but it obviously wasn’t the price of 1 cheeseburger (even at Uncle Jeff prices). It took a few seconds for my surprise at the price quoted to be understood by the member of staff. I sat back down to eat the thing only to find they had used a novel cooking technique that involves burning the outside edge of the burger to a point that it could be classed as cremated whilst simultaneously leaving the middle so raw the cow could’ve possibly been resuscitated.


#15

I went to the bar after the match and the blond worker in the red shirt was shouting at another employee saying how the management was going to hide from these idiots either they are insulting the customers or even the management cannot stand the stupidity of the morons they employ.


#16

A few seasons back the Stadium Suite bars weren’t too bad. There were 4-5 staff who had been there for a good few years and knew what they were doing.
In the last couple of seasons they have been replaced by youngsters that have had zero training (or work like they haven’t).

Last season we had a few occasions where dodgy pints were served. On one I had a sip and could tell instantly it was the bottom of the barrel. I told the girl who’d served me and she actually started to argue that it was a new barrel so there shouldn’t be anything wrong with it. She wasn’t going to give me a new pint and then one of the others asked what was wrong. I said it tasted off like it was bottom of the barrel. The 2nd girl then took a sip, pulled a face as she realised it tasted like a pint of vinegar and then said “Yeah, it’s definitely off, I’ll get you a new one!”
She then went to the pump and started to pull but there was froth mainly coming out. “It’s bottom of the barrel, I’ll get it changed then bring it over to you!”
So the first one had blatantly lied to me when I first complained!

This season at the Charlton Tuesday night game we’d seen online / by email there’d be Hobgoblin on. So when we got there went to the bar on the right side of the Stadium Suite where we normally sit. The big drinks menus next to the bar had no mention of Hobgoblin so we went with Banks’s Smoothpour instead… ice cold as normal… you’d think at Banks’s Stadium they’d know how to serve ale!

Also when I was served I had some odd encounter where the kid serving asked me what stand was the Floors To Go as the other guy behind the bar had been winding him up as he didn’t know.

Anyway we sat down at the tables and they have mini versions of the drinks menu… except these have the Hobgoblin listed at the bottom… so they couldn’t be bothered to change the big menus despite them promoting this prior to the match! So I said to my brother next drink I’ll get Hobgoblin instead.
I go up to the bar to be told they haven’t got it. It’s only being served at the other bar down the other end of the Suite.

Then for the Boxing Day game there was no mention of Hobgoblin being on. My brother got served with Banks’s and just as he was carrying the pints away noticed there was a tap with a homemade label on which had Hobgoblin scrawled barely legible on it.

It’s just the amateur nature of things in general which should be so simple to do… if they give a toss.
The lack of any attention to detail in these minor things just goes to show they don’t!


#17

“A well run club”. Laughable.