There are other threads where these are being discussed but are slightly off topic to what the threads were originally supposed to be about - and might be useful to have this in one place anyway.
I think there are a number of different things that the Leicester ticket distribution (and other games) has highlighted - some bad but some good too. And rather than just whinge about it, it would be good if we had some constructive recommendations FROM THE FANS to put to the club for any future games where distribution may present problems (if none of the alleged club moles or the SLO are still reading UTS then maybe via one of the still existing supporters groups?)
My starter for 10 (as an ST holder myself) to try and get a consensus on possible recommendations:
- Too many tickets given to the away team that would have been snapped up by Walsall fans.
My suggestion would be to give a first allocation for the away end only (assuming that this meets whatever allocation rules apply to the particular game) and keep the blocks of family stand (Experienced Energy Solutions Stand) towards that end of the ground in reserve initially. If it looks like we will need more tickets for home fans then they go to us. If we donāt look like taking them only then make them available to the away team (if required).
Obviously segregation issues might reduce the amount available to either club if a stand is mixed - in which case ensure that that it is positioned in a way that accommodates as may of our own fans as possible at the expense of the away fans not the other away round.
If we are not expecting enough away fans to fill their end, put them in blocks on either side stand and make that end available to homes fans.
DO NOT move ST holders in the family stand elsewhere to accommodate away fans for any game (excepting pre-season friendlies).
- Priority Order
To ensure an equitable distribution, there needs to be some staggering of when different categories of supporters are able to purchase a ticket.
ST holders get first crack. Thought then needs to be given to the definition and order of subsequent categories - home booking history this season (simple yes/no, or graded by the number of games attended?), away booking history (ditto), past booking history, previous ST holder, etc etc. Something that gives regulars an advantage over ocassionals - and them over first timers whilst not treating the latter as pariahs.
- Priority Windows
ST holders should have their usual seats reserved for a long enough window and, to save against contention with non-STs also trying to purchase, an exclusive period when only they may make a purchase (shorter than the reservation window). Should that be 1 or 2 working day exclusivity and a full week reservation?
How long do we give the other categories before opening up to the next?
BTW Obviously higher priority categories can still apply later on, just that they are then competing with other categories too.
- Tickets per person
Limited to 1 per person? 1+1? 1+2? 1+more?
Different limits depending on category?
Different limits depending on time? (e.g. 1 per person for first 3 days, 1+1 for next 3 days, unlimited after that)
Limit sales to only the person making the booking or allow them to purchase for others with their own valid priority entitlement (proof required)? If for others too, does each still have the same + as above or only the booker?
- Sales Mechanisms
Not everyone has access to the Internet to make use of eTicketing, but then work/location may make visiting the ticket in person during working hours viable, and ditto being able to phone during office hours.
There have been reports of issues with ST holders finding their usual seat reservations on eTicketing (they are shown under there account details but not on the seating plan). Needs investigating whether the provider can make this more user friendly.
The processing fee per ticket of Ā£1.25 on eTickets puts lost of people off using it. Most other clubs do not make a charge (or pass it on explicitly to fans) - although some that don;'t do charge for phone/in-person bookings. Can this be reviewed?
At least 1 late night (within the ST reservation window - although doesnāt have to be in the ST-only period) to allow more people to get to the ground or telephone.
When a rush is expected, more (trained) club staff diverted from less urgent work to man the ticket office windows and telephones (can more be added to the huntgroup?)
The telephone queue needs to be enlarged (lots of people could not get through at all despite calling many times) and made more friendly by telling you where you are in the queue and likely wait time. Alternatively, set up an arrangement for those that canāt hang on the line to leave a contact number and they be phoned back when a member of the ticket office staff is available.
- Reserved seats being sold to others
Need review of how this has happened and steps taken to prevent it happening again.
At the very least, if someone with a reserved seat attempts to redeem it within the reservation window to find it has already been sold then they are accommodated by the club and not left ticketless.
If the error breaks up the seating of a family group then attempts should be made to relocate the person sold the seat in error and the family kept together BEFORE any other resolution.
- Retained allocation
A number of (unreserved) seats should be held back to deal with issues such as reserved seats being sold to someone else or whatever. These should remain off sale until the club moves to the general sale/last window.
- Sell out returns waiting list
If we sell out of tickets before we get to the general sale window, then any returns (unclaimed ST reservations, unused retained allocation, etc) then an ordered waiting list should be made of those who have attempted to make a purchase within their priority window but missed out. They should NOT be put on sale on first come first served until the waiting list has been exhausted first.
- Ticket Office Staff
Only got praise for them myself - canāt have been easy for them over the last week and they are only applying the rules that others in the club have put in place.
10 . Anything else anyone can think of
Just my thoughts - add your own and see if we can get a consensus on how the club can improve for next time (round 5? 
)