Kiosks in the lower tier (block 6 end in my case) seem to have hit a new low, and the club really need to do something about it because there’s a lot of lost income here.
At the match yesterday, I got in the queue 3/4 minutes BEFORE half time, only to be told by some 12 year old, once they’d taken my money, that they’d got none of what I asked for but they’d ‘look into it’. Six of the staff walked around the kiosk for a bit saying ‘hotdog’ to each other. Meanwhile, a lengthy queue of 23 forms behind me (yeah, I had time to count). The guy behind me wants literally just a coke, but nobody serves him while they look for hotdogs. After several more minutes, I got fed up of holding every one up and told them I’d have a burger instead. After several more minutes, now well into actual half time, I was told they’d be ‘a few minutes’ while they cooked. Also noted there were just 5 pies being kept warm in the oven at the back at this point, with the queue getting longer now the whistle had gone. Eventually I received my cheeseburger, which was nice because I didn’t actually ask for cheese. They gave me a free aero.
I know it’s a bit petty, but the service is absolutely atrocious and they were in no way prepared for half time. Out of three main hot food items, they had none of one, 5 of another and they were only just starting to cook the third. It was ■■■■■■■ people off in the line waiting. All part of the match day experience and a reminder of why 9 times out of 10 I don’t bother going to the kiosks at all for anything.