Kiosks in the lower tier (block 6 end in my case) seem to have hit a new low, and the club really need to do something about it because there’s a lot of lost income here.
At the match yesterday, I got in the queue 3/4 minutes BEFORE half time, only to be told by some 12 year old, once they’d taken my money, that they’d got none of what I asked for but they’d ‘look into it’. Six of the staff walked around the kiosk for a bit saying ‘hotdog’ to each other. Meanwhile, a lengthy queue of 23 forms behind me (yeah, I had time to count). The guy behind me wants literally just a coke, but nobody serves him while they look for hotdogs. After several more minutes, I got fed up of holding every one up and told them I’d have a burger instead. After several more minutes, now well into actual half time, I was told they’d be ‘a few minutes’ while they cooked. Also noted there were just 5 pies being kept warm in the oven at the back at this point, with the queue getting longer now the whistle had gone. Eventually I received my cheeseburger, which was nice because I didn’t actually ask for cheese. They gave me a free aero.
I know it’s a bit petty, but the service is absolutely atrocious and they were in no way prepared for half time. Out of three main hot food items, they had none of one, 5 of another and they were only just starting to cook the third. It was pissing people off in the line waiting. All part of the match day experience and a reminder of why 9 times out of 10 I don’t bother going to the kiosks at all for anything.
I’m sure Dan Mole would be interested to hear about these things,either via letter/email or at the next meeting he has with the fans representative’s.It’s just disgraceful when you think how they can’t stop saying how good they are at catering in the Bonser suite etc.
Sid, this is not something new and to think he is not aware of the amatuerish shambolic way the club is run is frankly unbelievable. Our no.1 supporter is only interested in corporate/bonser suite activities and attaches no importance to looking after those nasty neccessary nuicances called fans.
Let them eat cake ! We probably would if they had some
Absolutely spot on!! Bonser and the hierarchy are only focused on the hospitality, corporate side of the business especially on match days, Think it shows what Bonser and the gang really think about the ordinary guy in the street! As I’ve said previously I made a decision yrs ago not to fund Bonsers pocket any more than I had to, i.e. Don’t purchase anything apart from my matchday ticket. " The gravy train" will never be allowed to dry In our masters suite!!!
no balti pies in the first kiosk upstairs then lack of a till roll causing mayhem at the other end, took ten minutes of my life i’ll never get back! to counter this though, it’s the first time this season stock has been an issue, and the hospitality in the OAP stand continues to be top notch and fantastic value for money (from my experience v Blackpool).
The main issue for me at the kiosks is the number of staff it takes per order, rather than taking multiple orders! This is obviously a planned ‘process’ devised by supervisors, but is laughable when 3-4 people are needed to get a pie from 3 foot away and take some money
That was my experience. Or ,if someone places a big, or not straightforward order ,the queue stops moving while there are staff standing round waiting for something to do. It’s a nailed on case of poor management.
Going to Bescot is like entering a “Life on Mars” timewarp. They seem to think people will keep showing up because they’re fans,no matter how badly you treat them.
But I couldn’t even get a black coffee-and I had to stand for ages even to get a tea as an alternative. Not the worst case of deprivation in human history, I grant you. But it doesn’t exactly lead to occasionals wanting to come back.