Bit harsh, give em a break!
They are clearly shorter staffed in there at the moment and as advertised the ticket office lines are open from 9am-3pm so presumably in those hours the priority is to deal with calls around issues with season tickets with the extended fast track period.
It would then make sense that after 3pm when the phone lines close is when other things will get dealt with like non season ticket related emails, Cheltenham friendly/Tranmere tickets being put on sale ??
If the away end at Tranmere holds well over 2,000 (and that’s the allocation Tranmere have given Sunderland for their friendly there as per Geordie on tother thread) then everyone who wants one will surely get one, eventually.